Windows network management & help desk tool with many features such as: -Remote Control -Process Control -Wake On LAN (WOL) -Shutdown Tool -WMI Tool -Health monitor -Reporting on hardware and Software -Standalone or Server mode -Search and modify registries in real time -Export of data to CSV and HTML -Centralized access to windows management tools

• License: Shareware
• Language: English
• Release: 2005-11-14
• Size: 3 Mb
• Cost: 75.00 $

Run multiple Remote Desktops inside a single window with a tabbed interface. Using a connection manager you can arrange your remote desktop connection settings logically according to how you work. Designed for IT Support Professionals who regularly connect to many servers, using Remote Desktop, for management and administration purposes. MuRD adds a connection manager and tabbed window interface for working with more than one connection.

• License: Shareware
• Language: English
• Release: 2006-01-28
• Size: 789 Kb
• Cost: 34.95 $

AdmWin is a toolkit for the Windows, Linux and Novell network administrator. Batch manage accounts, passwords and settings. Transfer accounts and passwords between different platforms. Create or manage accounts on many platforms at once. Explore accounts. Collect system information and event log records from Windows machines. View remote Windows services and processes. Manage remote Windows machines with the remote command prompt.

• License: Demo
• Language: English
• Release: 2006-03-03
• Size: 3 Mb
• Cost: 95.00 $

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

• License: Shareware
• Language: English
• Release: 2004-12-31
• Size: 26 Mb
• Cost: 499.00 $

Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation.

• License: Shareware
• Language: English
• Release: 2005-12-11
• Size: 9 Mb
• Cost: 179.00 $

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

• License: Freeware
• Language: English
• Release: 2005-05-24
• Size: 4 Mb
• Cost: Free

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

• License: Shareware
• Language: English
• Release: 2005-02-17
• Size: 4 Mb
• Cost: 149.00 $

Telecommute, travel and remotely access your programs and files. Provide remote support through firewalls in seconds using the support e-mail invitation function. Fast, powerful remote access and support software for individuals, businesses, and service providers. Entirely new GUI comes in 6 new themes and 9 languages. Other features include secure 128 bit encryption, remote Wake On LAN/reboot/shutdown, Host status-polling and more. Free Trial.

• License: Shareware
• Language: English, German, French, Spanish, Italian, Russian, Chinese Simplified, Chinise Traditional, Dutch
• Release: 2006-12-02
• Size: 5 Mb
• Cost: 19.95 $

Customer Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems, Intuitive customisable interface, Can create standard answer database, Services for retrieving external customer data , No installation or hardware required

• License: Commercial
• Language: English
• Release: 2005-06-22
• Size: 290 Kb
• Cost: 23.00 $

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

• License: Demo
• Language: English, German, Spanish
• Release: 2006-11-20
• Size: 15 Mb
• Cost: 630.00 $